By bringing your talents to the multidisciplinary team at Eli India, you'll be doing work that makes a difference to perk up the way people do business around the USA, Canada, Ireland and Philippines. We look for people who carve up our energy to shape the kind of culture and challenge that you'd expect from a fast growing organization.
Experience: 4+ Years
Shift Time: 24x7 (Rotaional)
No of Positions: 6
Role Essentials The Systems Administrator is responsible for monitoring and supporting complex IT solutions while maintaining industry’s best practices. This also includes configuring, maintaining, supporting and optimizing all new and existing hardware, software for HCCS Hybrid Cloud Offerings. Working closely with Datacenter Architecture Team in order to support, document and become go to person for new technology solutions. Candidate will be responsible to answer, escalate and resolve issues related to Windows/Linux servers, network storage, server software applications and virtualized systems. HCCS is a leader in delivering secure, HIPPAA compliant and highly available systems for the Health Care industry.
Duties & Responsibilities (Other duties may be assigned)
Ensures data and server systems are backed up on a regular basis and ensure backup integrity thru restore tests.
Works closely with Networking team in order to escalate and troubleshoot network issues as they arise.
Identify any VPN tunnel issues and troubleshoot accordingly.
Responsible for tracking time spent on tickets/projects using ticketing system.
Work as a team player providing excellent customer service.
Create and maintain technical documentation using professional guidelines and industry best practices.
Troubleshoots VPN traffic issues as they arise
Maintain and support Windows Server 2012 R2, Linux CentOS/Ubuntu and VMware infrastructure (6.0 ESXi)
Administer Office 365 subscriptions for tenants.
Administer Cisco AMP software installation and monitoring
Monitor all mission critical systems using PRTG software.
Troubleshoot issues related to RDS RemoteApp environment running on Windows Server 2012 R2 in a highly available design.
Review Windows Server Event logs in order to diagnose possible issues and proactively resolve them.
Use Powershell commands to troubleshoot and query information from Office 365.
Implementation and validation of upgrades or changes to applications while adhering to change management policy.
3+ years experience provisioning, operating and managing AWS environments
3+ years experience provisioning, operating and managing Office 365 environments
Experience deploying and maintaining KVM environments.
Experience with application clustering/load balancing concepts and technologies.
Experience in automation and testing via scripting/programming is a big plus.
Experience Managing MS SQL databases in an Availability Groups configuration deployment.
Experience with relational and non-relational databases, preferably MySQL.
Must be able to effectively and appropriately communicate in English with customer base and internal employees.
Management and support of Cisco Meraki networking equipment
Maintaining a Cisco UCS infrastructure.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Using packet capture analysis tools such as Wireshark to troubleshoot issues.
Creates technical documentation to keep track of all information pertaining to projects
Knowledge & Skill Requirements
Bachelors Degree in Computer Science
ITIL v3 Foundations, MCSA, VCP( Data Center or Cloud Management and Automation) certifications
Experience managing systems in public cloud offerings such as Azure and AWS Availability 24/7/365
Strong interpersonal skills and presentation skills
Minimum of 4 years experience in supporting enterprise infrastructures.