• Careers

    By bringing your talents to the multidisciplinary team at Eli India, you'll be doing work that makes a difference to perk up the way people do business around the USA, Canada, Ireland and Philippines. We look for people who carve up our energy to shape the kind of culture and challenge that you'd expect from a fast growing organization.

Support Analyst

Location: Hyderabad

Experience: 2-10 Years

Shift Time: 5:30 PM - 2:30 AM

No of Positions: 15

ELI India is looking for Support Analyst with a proven track record of providing excellent customer service to clients. Ideal Candidate will be responsible for Functional and Technical Support for US Clients. You are responsible for handling Phone and Email queries of all customers and maintaining a high level of customer satisfaction. You will analyze technical and business issues raised by clients and where appropriate provide detailed descriptions to ensure timely resolutions.

Key Responsibilities

  • Ability to manage multiple issues in a fast-paced dynamic environment
  • Strong listening skills with ability to evaluate and diagnose issues remotely
  • Flexibility to work in night shifts Monday - Friday. (It can be an any shift)
  • Should provide support on the front line as Level 1.
  • Good understanding of English and good to excellent communication skills is must
  • Should be a very good team player, collaborative, self-learner and self-motivated
  • Expertise on Remote Troubleshooting or Voice Support

Skills Required

  • 2 - 10 years of experience in interacting with US Clients ( Business to Business clients is a plus)
  • 2 - 10 years customer of service experience preferably from US Health care back ground
  • Understanding of Claims and Billing Systems will be an added advantage.
  • Strong email writing skills is required ( ***Ideal candidate will be working on Phone support and also email support)
  • Strong written and verbal communication skills to clearly communicate with management,   IT staff and the end user community.

Personal Skills Required

The ideal candidate will:

  • be a fast leaner
    •be hard working
    •have a strong sense of customer service
    •be self-motivated, methodical with a good eye for details.
    •have strong collaboration
Eli India
SSR Corporate Park, Ground, 1st and 7th Floor, Near NHPC Chowk Metro Station, Sector 27B, NH-2, Faridabad Faridabad, Haryana 121003
Phone: +91 129 4294700