By bringing your talents to the multidisciplinary team at Eli India, you'll be doing work that makes a difference to perk up the way people do business around the USA, Canada, Ireland and Philippines. We look for people who carve up our energy to shape the kind of culture and challenge that you'd expect from a fast growing organization.
Experience: 2-10 Years
Shift Time: 5:30 PM - 2:30 AM
No of Positions: 15
ELI India is looking for Support Analyst with a proven track record of providing excellent customer service to clients. Ideal Candidate will be responsible for Functional and Technical Support for US Clients. You are responsible for handling Phone and Email queries of all customers and maintaining a high level of customer satisfaction. You will analyze technical and business issues raised by clients and where appropriate provide detailed descriptions to ensure timely resolutions.
Ability to manage multiple issues in a fast-paced dynamic environment
Strong listening skills with ability to evaluate and diagnose issues remotely
Flexibility to work in night shifts Monday - Friday. (It can be an any shift)
Should provide support on the front line as Level 1.
Good understanding of English and good to excellent communication skills is must
Should be a very good team player, collaborative, self-learner and self-motivated
Expertise on Remote Troubleshooting or Voice Support
2 - 10 years of experience in interacting with US Clients ( Business to Business clients is a plus)
2 - 10 years customer of service experience preferably from US Health care back ground
Understanding of Claims and Billing Systems will be an added advantage.
Strong email writing skills is required ( ***Ideal candidate will be working on Phone support and also email support)
Strong written and verbal communication skills to clearly communicate with management, IT staff and the end user community.
Personal Skills Required
The ideal candidate will:
be a fast leaner •be hard working •have a strong sense of customer service •be self-motivated, methodical with a good eye for details. •have strong collaboration
SSR Corporate Park, Ground, 1st and 7th Floor, Near NHPC Chowk Metro Station, Sector 27B, NH-2, FaridabadFaridabad,