Shift Time: 10:00 AM -7.00 PM
No of Positions: 1
Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving
Willing to learn and flexible to changes
Aptitude and ability to grasp
Skills for planning, assigning and directing work, performance appraisal, grievance handling
Ability to guide individuals towards goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills
Ability to demonstrate innovation and good judgment/problem solving skills when making decisions
Ability to coach, develop action plans which maximize performance and provide effective feedback
Ability to analyze and improve work processes Possess Inter personal and team-building skill.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Knowledge of secondary research or data mining activities is must
Provide the team with a vision of the project objectives.
Motivate and inspire team members.
Lead by setting a good example (role model) – behavior consistent with words.
Coach and help develop team members; help resolve dysfunctional behavior.
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance.
Coordinate with internal and external customers as necessary
Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards
Provide necessary business information
Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
Ensure deliverables are prepared to satisfy the project requirements, cost and schedule