Careers Job PreviewDesktop Support Engineer
  • Careers

    By bringing your talents to the multidisciplinary team at Eli India, you'll be doing work that makes a difference to perk up the way people do business around the USA, Canada, Ireland and Philippines. We look for people who carve up our energy to shape the kind of culture and challenge that you'd expect from a fast growing organization.

Desktop Support Engineer

Location: Faridabad

Experience: 2-5 years

Shift Time: Rotational

No of Positions: 2

Job description

  • Provide remote support to US based users for desktop and applications
  • Provide first level IT helpdesk support role by logging ticket and  first level troubleshooting
  • Assigning ticket to appropriate support group and following escalation process
  • Monitor helpdesk queue and ensure all incidents are resolved within SLA
  • Follow up with users to ensure closure of all incidents to their satisfaction


Key Skills Needed

  • 2-4 Yrs of experience
  • Two year experience in Voice based IT helpdesk process or technical process of Microsoft or Cisco supporting US customers
  • Expertise on troubleshooting Windows 7/8 Operating system.
  • Knowledge of Active Directory, DNS, DHCP and IIS.
  • Expertise on troubleshooting MS office, multimedia applications (Quark & Adobe suite)
  • Expertise on desktop hardware troubleshooting
  • Knowledge of basic networking concepts
  • Excellent English Communication and Intrapersonal skills
  • Experience in installation & configuration of Windows and linux OS
  • Experience in configuring & troubleshooting printers and scanners
  • Experience in handling U.S. clients
Eli India
SSR Corporate Park, Ground, 1st and 7th Floor, Near NHPC Chowk Metro Station, Sector 27B, NH-2, Faridabad Faridabad, Haryana 121003
Phone: +91 129 4294700