• Careers

    By bringing your talents to the multidisciplinary team at Eli India, you'll be doing work that makes a difference to perk up the way people do business around the USA, Canada, Ireland and Philippines. We look for people who carve up our energy to shape the kind of culture and challenge that you'd expect from a fast growing organization.

Client Coordinator

Location: Faridabad

Experience: 1-2 Years

Shift Time: 6:30 PM- 3:30 AM

No of Positions: 2

Hi All,

We are hiring for Coordinator position wherein i am good to hire people from Customer Service. 

 

Job description

 

1.        The person will need to coordinate with the onshore customers and demonstrate excellent customer service skills to client’s satisfaction.

2.        Capable of handling clients queries efficiently and provide them with end to end solutions over emails and calls.

3.        Co-ordinate with the onshore Sales team to get the required information to design customer’s ads.

4.        Update and maintain customer records efficiently.

5.        Ensuring smooth coordination with Sales Team, System and DP.

 

 

 

 

 

 

Key Skills Needed(CTQ’s) { Must Have }

1. Excellent spoken & written English

2. The candidate should be able to understand the client’s complaints and work upon resolving them.

3. Knowledge of basic Excel.

4. Customer query resolution over the phone and through emails.

5. Ability to meet stringent deadlines.

6. Multitasking-Ability to handle different tasks at a time.

7. Proactive, Multi-tasking & Decision-making ability in critical situation.

8. The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

Eli India
SSR Corporate Park, Ground, 1st and 7th Floor, Near NHPC Chowk Metro Station, Sector 27B, NH-2, Faridabad Faridabad, Haryana 121003
Phone: +91 129 4294700